- Guarantees of payment security
Dear customer!
- You can pay for your order online using a bank card through the selected payment service
- After confirming the order, you will be redirected to a secure payment page, where you will need to enter the details to pay for the order.
- After successful payment, an electronic receipt with information about the order and data on the payment made will be sent to the e-mail specified in the payment form.
Security guarantees
- The security of Uniteller processing is confirmed by the PCI DSS Payment Card Industry Data Security Standard certificate
- The reliability of the service is provided by an intelligent system for monitoring fraudulent transactions, as well as the use of 3D Secure - modern Internet payment security technology.
- Your card details are entered on a special secure payment page.
- The transfer of information to the Uniteller processing company takes place using TLS encryption technology.
- Further transmission of information is carried out through closed banking channels with the highest level of reliability.
Refund
- To get a refund, you must contact the booking department by phone or by e-mail or messenger at least 7 days before arrival, and also send the originals of the application for a refund by Russian post to the legal address of the hotel. The deadline for consideration of the application for a refund is 14 days. The refund is made to the same bank card from which the payment was made. The refund of funds to the card is carried out within 1 to 10 banking days, depending on the Bank that issued the bank card.
Your card data is not transferred to us and other third parties!
- If your card supports 3D Secure technology, in order to make a payment, you will need to undergo additional user verification at the issuing bank (the bank that issued your card).
- To do this, you will be directed to the page of the bank that issued the card.
- The type of verification depends on the bank. As a rule, this is an additional password that is sent in SMS, a card of variable codes, or other methods.